Vail Resorts Adventure Ridge Summer Manager - Vail Mountain in Vail, Colorado
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Welcome to Epic Discovery, the summer experience at Vail. It’s a mountain of possibilities that enable you to discover nature through fun in ways you’d never imagined – while engaging with our guests to provide a true Experience of a Lifetime. Discover a side of the mountain you’ve never seen, an experience revealed but once a year. It’s an uncharted season, where roaming through treetops, riding the horizon, and stretching the bounds of nature allow you to reach your peak.
The Manager will be accountable for maintaining daily/seasonal ongoing operational and administrative oversight through employee management and financial decisions based off of reporting and Sr. Leadership direction. They will provide direct guidance for their activities and direct reports at their activities while providing general oversight of all activities during their Manager on Duty shifts. They will work with other summer operations departments to ensure a seamless guest experience. They will be leading their teams with the implementation of activities operating procedures, ensuring exceptional service delivery, service recovery, and providing ultimate decisions relating to safety.
Essential Job Responibilities:
Daily operational oversight of multiple activities ensuring a safe experience for both guests and employees.
Monitor and audit activity training processes and forms, Coordinate with area Team Leads to lead individual activity trainings. Distribute and train to Activities Department standards using the Activity Department Manual
Develop, maintain, and audit operational procedures and paperwork. Audit and assist with the maintenance of operating procedures, inspection logs and safety standards for employees and guests. Support initiatives through leadership, resort, and corporate direction.
Lead daily department meetings, address operations and guest service needs by setting clear goals and objectives for staff
Ensure continuing leadership and skill development feedback and exposure for Asst. Manager, Team Leads, and Leads within their area
Responsible for guest and employee safety and guest safety guiding awareness of compliance with state, federal, and industry regulatory operating requirements (ie. USFS, OSHA, ANSI, ASTM, ACCT, IAAPA, etc.)
Collective oversight and coordination between different activities to meet operational goals related to staffing and expense management that matches revenue goals
Oversight of Team Lead’s, Lead’s, and coordinator’s processes of checklist completion, collection and audit
Work with key departments to keep our facilities and equipment maintained and in working order to develop a positive working environment within the activities department. Partner with all summer operations departments to react to operational needs due to increased/decreased guest flow, weather or operational modification
Work with the Leadership Team to perform progressive coaching and discipline conversations with staff according to protocol
Provide a connection with HR to ensure employee matters are handled appropriately in a timely manner in the department
Other duties as assigned
High School or Equivalent; Post-Secondary Education - Preferred
Cash Handling; Guest Service; Outdoor/Labor Intensive Work
Minimum 2 years previous leadership experience in a dynamic operational setting
Valid Driver's License
MS office proficiency
Fluent English; Spanish Helpful
Staff management, guest service recovery, time and labor, scheduling, working at height, adhere to grooming standards
Leading emergency response, small equipment operation, experience in a leadership role relating to the outdoor recreation, amusement, or hospitality operations industries - Preferred
Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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