Hampton Roads Transit VA Beach Summer Bus Transportation Supervisor in NORFOLK, Virginia

Under general supervision, the Transportation Supervisor coordinates and directs the movement of Hampton Roads Transit public transit vehicles through the supervision of operators, radio and/or division dispatchers, and support personnel; monitors, coordinates, and directs the activities of the communication control center; and performs supervisory and administrative activities at transit operating divisions. Supervises personnel and ensures that scheduled and special services operate efficiently. Monitors the Automatic Vehicle Location (CAD/AVL), the System Messages, Mechanical Alarms, Emergency Alarms and Schedule Adherence. Performs radio dispatching functions to ensure compliance with operating standards, provides supervision and to assist staff with problems. Distinguishing Characteristics This position may be assigned to one of three functional areas (Radio Communications Center, Transit Operating Division Dispatcher, or the field) within Transportation. Provides supervision, counseling and coaching of transit operators to ensure compliance with Rules and Regulations, Standard Operating Procedures, uniform regulation, general appearance, and readiness to work; directly responsible for assigned group of transit operators and initiates discipline up to suspensions or terminations if needed; documents daily activity as required. Essential Job Functions:(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)Maintains good public relations;Enforces HRT rules, policies and procedures to ensure safety and quality of service;Participates in staff meetings and attends other meetings, training sessions and seminars as required;Answers inquiries about transportation services, routes, schedules, stop locations;Investigates and follows up on complaints;Investigates and responds to Accidents and Incidents;Meets with City and public officials to develop plans and schedules for street closures, detours and new developments as assigned.Works on departmental and interdepartmental projects, committee work and communicates with management teams regarding all-important issues involving transit service.Evaluates schedules and recommends service modifications. Manages schedule for operator deployment to minimize unscheduled overtime.Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.Assures adherence to HRT and applicable governmental laws and regulations; Responsible for maintaining a general awareness of HRTand#39;s EMS.Responsible for handling all related job responsibilities in accordance to HRTand#39;s Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan.Responsible for ensuring employees in their respective functional areas have adequate training and tools necessary to meet the requirements of the EMS procedures and SOPs.Responsible for observing and evaluating required EMS competencies among employees in their respective functional areas.Prepare and/or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, etc.Performs other duties as required. When assigned to the Radio Communications Center (RCC):Monitors and controls all phases of bus fleet and non - revenue vehicles once they have departed the facility. Monitors the radio system and maintains constant radio contact with transit vehicle operators and other units in TDCHR to monitor and control on-street service and to respond to emergencies and special needs; relays information and instructions between operators and supervisors regarding operational hazards, schedule changes, etc.; contacts Police Department as required; contacts Maintenance in case of road failures.Responds to and resolves all radio calls regarding transit security incidents, accidents, and medical emergencies. Resolves all transit service disr