Volvo Group Intern: System Support Specialist (Summer 2018) in Greensboro, North Carolina
This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes and tools to achieve the end results. The System Support Specialist goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.
The summer internship begins on May 14th and ends August 10th.
Provide excellent daily support (including trouble shooting and user request) to Volvo users worldwide to protect on-going business
Proactively identify improvement areas including application system, business process and IT support process
Monitor and improve system performance
Continuously improve system functionality via developing change requests from users
Responsible for system version upgrade activity
Deliver IT service upon KPI and SLA
Analyze business requirements and provide sound system solutions
Regularly communicate with business users and customers about service level and business requirements and seek feedback
Develop and enhance ITIL based service management processes
Essential Skills & Experience
A person in this position must have technical knowledge of current Windows environment and previous 2 releases
Excellent Customer service skills
Excellent written and oral communication skills
Strong organizational skills
Solid understanding of TCP/IP and networking principles
Desire to learn and be part of a team
Strong analytical ability to troubleshoot complex problems
Strong initiative-taking and follow-through skills, strong ownership and sense of responsibility
Ability to work effectively in a flexible, changing and challenging environment, manage multiple activities and priorities and work well under pressure
Minimum Education Requirements
Applicant must be currently enrolled and pursuing a degree in either Computer Science, or equivalent technical training with IT experience at an accredited school and have completed 30 semester hours prior to the start of the internship
Applicants must have a minimum cumulative GPA of 3.0
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group IT manages the Group’s overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.
We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
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Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran