Hyatt Guest Experience Summer Project Assistant in CHICAGO, Illinois

Description:
This individual will contribute to the coordination of Hyatt’s guest experience programs. Specifically, this individual will assist with:

  • Ongoing maintenance of Brand Standards and Quality Assurance (QA) programs including the coordination of the 2017 QA audit cycle: o Monitoring blackout date submissions from hotels o Weekly review and flagging on Coyle site file o Updates to Brand Standards in conjunction with quarterly cycle o Drafting communications to field o Assisting with coordination of Physical Inspections for FIP program
  • PGE program coordination and administration including: o Management and upkeep of program information on HyattConnect, Yapmo, and other channels as necessary o Drafting program communications to field o Answering/ PGE program questions and/or routing questions to appropriate individuals o Assisting in the prioritization of PGE requests, interfacing frequently with Hyatt IT
  • Various project management duties associated with current Guest Experience initiatives including: o Creating project schedules and aligning cross-functional resources o Preparing meeting materials (often PowerPoint presentations) o Scheduling meetings o Taking and distributing meeting notes o Meeting follow-up

Qualifications:

* Current Junior and Seniors * BA / BS candidate in Management, Business Administration, experience with Project Management a plus * Minimum 3.0 GPA, required

Primary Location: US-IL-Chicago
Organization: Hyatt Corporate Office
Pay Basis: Yearly
Job Level: Full-time
Job: Internship
Req ID: CHI008837

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.