METTLER TOLEDO Intern-Service Support (Summer 2018) in Columbus, Ohio

Intern-Service Support (Summer 2018)

Publication Date: Oct 20, 2017

Working Place:Columbus, Ohio

Service Support Internship (Summer 2018)

Working at METTLER TOLEDO means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. Working with us means helicopters remain balanced in the sky, products are free of contaminants, and substances are measured to the highest accuracy requirements for use across the world's largest pharmaceutical firms and laboratories.

We are seeking a 2018 Summer Service Support Intern in Columbus OH. In this role, you will support our customer service team by answering customer calls for service, verifying and/or establishing the commercial requirements of the transaction. You will assist with assignments from data cleanup to new project rollouts. You will be responsible for various tasks around customer service and improving the overall customer experience.

We Have:

  • Global market strength and leadership in our category

  • A brand name that is identified worldwide with precision, quality, and innovation

  • Thousands of patents, design and innovation awards

  • An employer brand that is known for its strong culture and devotion to innovation and precision

Some of the things you will work on:

  • Interface with internal and external customers to provide information about service orders

  • Establish new service orders in the SAP business system in accordance with new or revised commercial relationships.

  • Enter customer contact related information into the SAP business system accurately.

  • Research and analyze special projects as assigned.

  • Presents ideas; collects and organizes recommendations from feedback of stakeholders and internal resources

  • Acts as engaged part of the team; presents excellence in professionalism and communication in daily interactions

We are looking for students who:

  • Are pursuing a BA/BS Degree in Business/Marketing/Communications (can be entering Sophomore Junior or Senior year) from an accredited university

  • Have experience in Customer Service and report analysis.

  • Have experience in Microsoft Office with proficiency in Excel, Word, and Outlook

  • Displays original thinking and creativity by developing innovative approaches, ideas and solutions. Demonstrates attention to detail and timeliness.

  • Ability to interact with customers to discuss their concerns and direct them to the appropriate department

  • Work effectively within the Service Support department and Field Service Operations.

  • Be able to interface with other departments and teams in a professional and cooperative manner

  • Strong customer service ethic and ability to articulate to customers the value of Mettler Toledo’s service products.

  • Work diligently and professionally in the pursuit of department and company goals. Be able to display a disciplined professional attitude at all times.

  • Prioritizes and plans work activities with a strong consciousness to deadlines; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans; Outstanding ability to multi-task.

  • Meets productivity standards while demonstrating accuracy and thoroughness at all times; Looks for ways to improve and promote quality.

For those who prioritize precision, METTLER TOLEDO is precisely where you belong. Learn more about us at www.mt.com or watch our latest video.

We are an equal opportunity employer and value diversity at our company. We give consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.MT.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@MT.com

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