Vail Resorts Overnight Front Desk / Night Audit - Reception Center - Summer Seasonal in Beaver Creek, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Overnight Front Desk / Night Auditor - Summer Seasonal - Beaver Creek Reception Center

Beaver Creek : At the gate, you leave everyday life behind. That's why people travel to Beaver Creek, Colorado from all over the world, and many make it a tradition. The drama of rock and sky, the sheer grandeur of this place, is one reason. That it is North America's World Cup mountain is another. It is also a place of intimacy. A private resort hidden from view, with the power to bring people together.

The Overnight Front Desk Agent is responsible for greeting guests and homeowners, the check in/out process, taking reservations, posting charges, maintaining guest and group accounts, managing incoming telephone, computer and facsimile correspondence. Responsible for cleanliness of Guest Reception and surrounding public areas. Prepare packet of day's work for accounting. Other related responsibilities as required.

The Front Desk Agent is responsible for greeting all guests, checking guests in and out, coordinate housekeeping and maintenance activities throughout lodges. Assist other property management staff as necessary. Must possess strong telephone skills, excellent hospitality skills, strong teamwork skills and be detail oriented.

Job Description:

  • To follow all specified procedures to audit the shift closing of all front office staff

  • To produce accurate and timely reports and correctly handle all cash transactions

  • To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.

  • Balance and audit for accuracy room revenue, cashier’s reports, and guest and house accounts; such as Virtual Credit Card, Non-Zero balances, etc.

  • Assisting the preparation of all reports relevant to daily revenues.

  • Complete and transmit daily management and accounting reports and supporting documents

  • Perform all Front Desk Agent functions as required; including the reinstatement of rolled over reservations and blocking as necessary.

  • Tax Exempt—Audit for forms that are incorrect, scan and save forms to SharePoint. File when complete

  • Responsible for checking in and out of hotel guests, creating walk- in and booking call-in reservations, answering hotel phone calls, answering general guest questions following Vail Resorts and property standards.

  • This position will work closely with Emergency Services assisting with guest emergencies and evacuations during night time hours.

  • Respond to and assist guests with housekeeping related requests

  • Assist with other duties as assigned.

  • Ensure maximum revenue for hotel by selling walk-in reservations (is this redundant? See 4 lines up) but like the point of max rev

  • Perform daily operations of front desk including checking guests in and out, answering phones

  • Demonstrate ability to show tact, courtesy, and diplomacy in difficult situations

  • Handle guest and owner issues and resolve in a timely and satisfactory manner

  • Communicate and coordinate maintenance and housekeeping requests

  • Communicate and coordinate with other front desks to anticipate and prepare guest requests

  • Maintain all front desk functions and systems

  • Answer questions about Beaver Creek activities and Vail Valley

Wage : $14.00/hour

Qualifications:

•Bachelor Degree preferred but not required

•Able to communicate effectively in English, both written and verbal

•2 yr. hospitality or other guest service experience preferred but not required

•Proficient on Microsoft applications Word, Excel, Outlook

•Able to lift and carry 50 lbs

•Able to communicate with guest, homeowners, and colleagues with diplomacy and tact

•Proficient on property management systems (SMS, PMS, LMS) preferred but not required

•Must be able to work the night shift from 11pm-7am

•Must be able to work weekends and holidays

•Successful completion of a Background Check - required

•Ability to communicate in excellent English both written and verbally, over the phone and in person

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you . www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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